Frequently Asked Questions
At the Arise Art Project we take pride in producing quality reproductions of prophetic art onto ready to hang canvas frames.
Please take into account that images viewed on any electronic device will be “back illuminated” and will vary slightly in colour, brightness and luminosity to our canvas reproductions.
We make every effort to reproduce each print to match the magnified image viewed on this website. This is the image the printer receives, minus any watermarks and closely reflects the colour tones of the original artwork.
Colours of display photographs published on this website have been edited and as such will vary in tone and colour from printed canvas images. Display images have been impacted by, and were subject to, the lighting conditions present at the various photography locations. As such, it is important to take into consideration when choosing your artwork, that your print will not necessarily match colour tones depicted by the display photographs that are featured on this website.
Canvas prints are produced by one company that distributes from multiple locations around the world. The product, frame and canvas will be of equal quality regardless of the location where it is produced, however, the Arise Art Project does not take responsibility for colour and tonal variations of prints between orders.
What is a canvas print?
Canvas prints are images of original artwork printed onto a canvas stretched over a wooden frame ready to hang. The frames vary depending on the printing location. In Australia, kiln dried timber with a depth of is 3cm is used, constructed with a raised lip to prevent indentation of the edge of the frame onto the canvas. Depending on the print, three types of wrap effect are used around the wooden frame.
These are chosen by the artist and vary depending on the print.
1: Gallery wrap. The sides of the frame are the continuation of the image.
2: Solid colour wrap. The sides of the frame are a solid colour which is chosen by the artist.
3: Mirror wrap. The sides are a mirror image of the print. This option is the most commonly used wrap effect as it allows maximum print coverage over the face of the canvas and minimal loss of the original image to the edges of the canvas.
Which countries do you ship to?
We ship world wide to various countries, including but not limited to Australia, New Zealand, USA, Canada, Europe, Honk Kong, Japan, Singapore, and Philippines. All orders are tracked by the Arise Art project team. You will be informed via email of the shipping progress of your order. Shipping delivery fees are capped at $14.95 and are free for all orders over $100 AUD. Click below to see a list of the countries that we ship to..
Australia, Armenia, Azerbaijan, Belarus, China, Cyprus, Georgia, Hong Kong, Japan, Macau, New Zealand, Philippines, Singapore, USA, Canada, US Virgin Islands, United Kingdom, Northern Ireland, Austria, Albania, Belgium, Bosnia, Herzegownia, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Norway, The Netherlands, Spain, Switzerland, Poland, Sweden
Do you ship to PO boxes?
In Australia our printing company is able to ship to PO Boxes. However, your order can not exceed 1metre x1metre in size and 20 kg in weight.
How long will my order take to arrive?
Your order commences production once you place your order. All orders are tracked by the Arise Art Project team however, we use third party courier companies so cannot guarantee shipping times and cannot offer shipping refunds for late orders. Most orders will arrive with in 10 business days how ever, allow for up to 14 business days. For a status update on your order, email us at firstname.lastname@example.org
What if my order arrives damaged?
Each canvas is printed as it is ordered and cannot be changed or cancelled once under production. All orders are shipped bubble wrapped and boxed. It is unlikely that the order
will arrive damaged however, in the event of damage, we ask that you email us with a photo of the damage within 7 days of delivery and we will endeavour to replace the canvas at no extra cost.
Can my print be returned?
Every print is made to order and like original artwork, cannot be returned in the event that you change your mind.
What payment methods do you offer?
Paypal, credit card and Bank deposit
BSB 805 050 Account number 102473592 Account Name The Arise Art Project Description Name and order number
If you are sending a payment through Bank deposit, please email us as soon as possible. Your order will be processed once funds have been received into the account.
What if I put an incorrect delivery address on my order?
Please contact us immediately as addresses can be updated provided the canvas is still in production. Unfortunately, there is nothing that we can do once the item has been shipped and ask that you check your details prior to submitting your order.
What happens if my order is delivered when I am not at home?
All couriers have authority to leave but will not leave if the residence is not suitably secure. In this case, they will leave a calling card and will either deliver your order to your nearest Post Office to hold for your collection or will ask you to phone the number on the card to arrange a suitable time to redeliver. If a parcel has been verified as left at a residence, we cannot take responsibility for articles stolen from an unsecured premises.